Benefit from the enhanced interface of ticket-order interaction

The Help Desk Ultimate Magento extension is a powerful auto-responder and customer relationship tool that helps to keep your site in the customer’s mind always. Use this automated email follow up Magento module and you’ll never lose track of your customers even if they have abandoned their shopping carts.

We have just released the 2.6.6 version with the following new features implemented:

  • Improved interface of ticket and order integration
    A new View Order button has been added which allows you to get to the order page exactly from the Ticket Information page.

    You can view the list of all assigned tickets in the Order View page as well as create new tickets from the order.
  • CC (carbon copy) of all HDU emails
    Now you can receive a carbon copy of all emails sent through the Help Desk Ultimate extension.
  • Improved spam protection
    With the new extension version you get a higher level of spam protection for your tickets created in the frontend.

The following bugs have been fixed:

  • Wrong notification in multistore mode
  • Problems with ticket creation from admin area in a single store mode
  • Popup notification on departments’ statistic page
  • CSS compatibility
  • Wrong redirect after clicking the Save and Continue button
  • Multistore department problem
  • Assign new ticket to order
  • Attachments with special symbols in the file

To learn the complete feature list, please visit the Help Desk Ultimate page.

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