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Help Desk Ultimate 2.6.3 released

To make work with tickets much easier and faster, the following new features have been implemented in Help Desk Ultimate 2.6.3:



  • Mass tickets assignation

    Select all the tickets you need and assign all of them to required department at a time

  • "Last department reply" column

    You can learn the date and time of the last department reply exactly from the Tickets page

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  • "Test connection" button for the Edit Email Gateway form

    You can check the connection of the created gateway

  • Mask passwords for the Edit Email Gateway form

    For reasons of safety, we masked gateway password

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  • Custom ticket statuses

    Change the default ticket statuses (open, waiting for customer, closed) to your own values

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  • Customer's Tickets List in the Ticket Information form

    The new tab allows you to check the whole ticket history



The following bugs have been fixed:



  • Help Desk Ultimate can't connect to IMAP gateways

  • Problems when upgrading from 2.5 to 2.6

  • Incorrect customer's area interface in Magento 1.4*

  • Quotes in Customer's Email and Department fields in backend in Magento 1.4*

  • Unregistered customers are not allowed to download files

  • Help Desk Ultimate and Product Questions incorrect cooperation

  • Email notifications are not sent if gateway was not set up

  • Email attachments problems

  • Some other minor bugfixes


Please, visit the Help Desk Ultimate page for more information about this extension.