Help Desk Ultimate 2.6.3 released

To make work with tickets much easier and faster, the following new features have been implemented in Help Desk Ultimate 2.6.3:

  • Mass tickets assignation
    Select all the tickets you need and assign all of them to required department at a time
  • “Last department reply” column
    You can learn the date and time of the last department reply exactly from the Tickets page


  • “Test connection” button for the Edit Email Gateway form
    You can check the connection of the created gateway
  • Mask passwords for the Edit Email Gateway form
    For reasons of safety, we masked gateway password


  • Custom ticket statuses
    Change the default ticket statuses (open, waiting for customer, closed) to your own values


  • Customer’s Tickets List in the Ticket Information form
    The new tab allows you to check the whole ticket history

The following bugs have been fixed:

  • Help Desk Ultimate can’t connect to IMAP gateways
  • Problems when upgrading from 2.5 to 2.6
  • Incorrect customer’s area interface in Magento 1.4*
  • Quotes in Customer’s Email and Department fields in backend in Magento 1.4*
  • Unregistered customers are not allowed to download files
  • Help Desk Ultimate and Product Questions incorrect cooperation
  • Email notifications are not sent if gateway was not set up
  • Email attachments problems
  • Some other minor bugfixes

Please, visit the Help Desk Ultimate page for more information about this extension.

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