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Help Desk Ultimate 1.2 Offers Store Owners to Migrate Tickets to Magento 2

Professional customer service is of exceptional importance for any online store. That's why we continue developing and improving the functionality of our Help Desk Ultimate extension for Magento 2 to make it more useful and valuable.

Help Desk Ultimate 1.2 Offers Store Owners to Migrate Tickets to Magento 2

 

The current update of the Help Desk Ultimate extension for Magento 2 contains two main enhancements long-awaited by most of our customers.

Help Desk Ultimate 1.2


Department Restrictions


Some help desk departments may deal with quite sensitive data that needs to be kept in secret or may have access limitations at least. In this case, store owners need to differentiate permissions of certain Magento admins for those departments and that’s exactly what the new feature offers.



Department Permissions

Department Permissions


From now on, each department has own permissions segmenting the admins able to view, update or assign tickets. Creating a new department you can choose user roles allowed to manage tickets within and this way restrict access to the provided information.

Note: User roles are managed at System -> Permissions -> User Roles.

User Roles

User Roles



The Migration Tool for Help Desk Tickets


According to the feedback from our customers, Magento stores are massively taking the path of active migration from Magento 1 to Magento 2. In order to make this process smooth and organized we offer the migration script starting from the current version of the Help Desk Ultimate extension.

The script is able to import help desk tickets from Magento 1 databases and move them to the newly created store. The data transmission is carried out via Data Migration Tool using the provided Migration script, much similar to the blog posts migration process.

Note: Detailed information on the process and its specifics is provided in the extension’s user guide.

As a result, the tickets from Magento 1 store will be moved to the new destination fitting the new environment, e.g.new ticket statuses, priorities, website structure, etc.

Conclusion


The Help Desk Ultimate for Magento 2Help Desk Ultimate for Magento 2 is a robust and universal customer service solution able to resolve complex and sophisticated tasks. Each update adds more flexibility to its functionality and makes it useful for new ecommerce areas.

So, please follow our releases and update the module regularly. New customers can purchase this extension in our store and also get access to its free lifetime updates.

More details on the extension