"Help Desk Ultimate" Video Guide — Part 1

Today aheadWorks Co. has released the first part in a series of video guides about the Help Desk Ultimate extension for Magento platform. This module supplies you with both advanced methods of customer care, and the opportunity to lead the process of consumer support in a convenient and efficient way.

In the "Help Desk Ultimate" Video Guide, we ease the process of extension usage and setup. We touch on such points as creating and replying to tickets, auto-converting email messages into tickets, and ticket responses. You will also learn about Help Desk Ultimate configuration and its specifics.

Take a look at our new video manual on the Help Desk Ultimate page.