How can you make your customers feel valued, wanted, and loved?

Professional relationship with your customers should be built as thoroughly as your personal relationship. Many online merchants lose their clients because of lack of communication and poor customer service.

Help Desk Ultimate is the very extension which will help you raise your customers care and support level up to the mark. It’s a perfect Magento module with an efficient case tracking and resolution system indispensable for a successful e-commerce business.

Today we release the 2.6.5 version of Help Desk Ultimate, which makes the work with this Magento extension easier, faster, and more efficient for your customer support team as the following new features have been implemented:

  • Ability to hide departments for frontend
    You can create as many departments as you need and make visible for frontend only some of them.
  • Default status for tickets created by admin
    In the extension settings, you can specify which status the ticket will get by default if the ticket is created from the backend.
  • Custom statuses for tickets
    The new extension version allows creating additional statuses for tickets. Moreover, the information on these statuses is displayed in the Departments Statistics as well.
  • Ability to work in “save and continue” mode
    We added the Save and Continue Edit button to make the work with tickets easier and faster for your support department.
  • New improved order assignation interface
    Now you can start typing the order number and a list of all corresponding orders will appear in the field below.
  • Email attachment validation
    When Help Desk Ultimate fetches emails from gateway, it checks the attached file size and if it is more that specified, the attachment is ignored.

The number of bugs has been fixed in Help Desk Ultimate v.2.6.5, including:

  • Wrong store ID in tickets created from email
  • Incorrect special chars converting in ticket body
  • Wrong departments’ statistics
  • Incorrect count of replies
  • Wrong URLs in a ticket body
  • Incorrect attached images with more than 64kb size
  • Wrong “From” field in notifications sent to admin
  • Incorrect guest name in ticket created from contact form
  • Some other minor bugfixes
Help Desk Ultimate $199

No Comments

Leave a Comment

Please be polite. We appreciate that.
Your email address will not be published and required fields are marked