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Improved FAQ Extension for M2: To Create a structured knowledge base

Product Update Released | FAQ for Magento 2

Does your eCommerce store have a FAQ section? If not, learn why it is important and how Aheadworks FAQ extension can help you in creating it.

Customer service is important. It reflects the brand's attitude to customers, and if it’s managed in the right way, you’ll certainly observe remarkable results: revenue boost, customer retention, and engagement with the website increase. One of the organic and comprehensible ways to achieve that is to arrange the FAQ section.

Why is the FAQ important on the website? 

Including FAQs can help you in sharing the answers to the most frequently asked questions or queries of customers about your business or products. Furthermore, it can be understood as another way to reach out and connect with your target audience. 

The purpose of Frequently Asked Questions (FAQ) is to present the user with an organized collection of information that's valuable to them. 

Benefits of FAQ section on a Website 

Including a FAQ section not only helps in sharing product/service-related information but also boosts your internal link-building, which is a crucial search ranking factor. 

Implementing a FAQ section on your website can benefit you in the following ways: 

  • Better your customers’ experience
  • Quickly address customer service issues
  • Deliver quick information about your product
  • Establish your Business as an expert
  • Save money on customer service
  • Boost online visibility
  • Improves site navigation

Whatever it be that your customers need to know about your product or service, a FAQ section can answer them. All you need to do is embrace it in your section. 

Aheadworks FAQ Extension for Magento 2 can help your business respond to the needs of your audience more quickly and appropriately improving your customer experience thereby. An effective knowledge base educates and guides users in a natural way through your website’s content toward the goals you have set.

The new version of Aheadworks FAQ includes handy, easy-to-use tools that make the extension more user-friendly for both the store admin and customers. In this latest release v 1.4.0, the following functionalities have been added. 

Display FAQ Articles on Product Pages 

Pin useful answers right to the product pages providing customers with a solid knowledge base. It can become one of the key factors while making the decision concerning the purchase.

FAQ Articles on Product Pages 

Improved Navigation

Sidebar list and Subcategories and Articles on the Category page create a clear and comprehensive structure on the FAQ page. Thereby providing user experiences today’s buyers have come to expect, and appreciate!

Category description

With the assistance of the WYSIWYG editor, admins can easily create rich category content.

WYSIWYG editor

SEO improvements

FAQ pages can bring in new visitors to your website via organic search and drive them to related pages via specifying title prefix, suffix, meta title, page title separator for article pages, and setting meta keywords.

Search Engine Optimization

By addressing frequent queries via the FAQ section on your store shows you value your customers' time and their concerns. You can make your life easy by adding FAQ sections to product pages.

Find out more about the FAQ extension by Aheadworks, install the module, and give customers the exact information they need, right when they need it.