Our premium extension is updated to be compatible with Magento CE 1.6.

The Help Desk Ultimate Magento extension is considered to be the best case tracking and resolution system among customer service solutions and the most downloaded module for Enterprise Edition at Magento Connect.

Help Desk Ultimate helps you raise your customers care and support level. No more lost emails, forgotten answers, and inquiries. Our module converts customer emails into tickets making your help desk to be a seamless experience.

Today we are pleased to announce the release of Help Desk Ultimate v.2.8.1 compatible with the new Magento CE 1.6 version.

Check out the minor bugs fixed in this update:

  • Issue when answering a ticket as not logged in customer
  • Contact form integration issue

Please find more information about this Magento module on the Help Desk Ultimate page.

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