I want to use a custom CMS page for my contact form. Will the extension work with it?

The Help Desk Ultimate extension is designed to work with the standard Magento Contacts page ( www.your_domain.com/contacts/ ). If you have replaced this native form with a CMS static page, you will need to do the following to get the Form to work:

1. Open your custom page from CMS -> Pages grid

2. Switch to the Content tab and insert the below code lines:

{{block type="core/template" name="contactForm" form_action="/contacts/index/post" template="contacts/form.phtml"}}

{{block type="aw_hdu3/contacts_fields" template="aw_hdu3/contacts/fields.phtml" name="contactForm"}}

3. Switch to the Design tab and insert the below code into Layout Update XML field:

<reference name="head" >
            
<action method="addItem"><type>skin_css</type><name>aw_hdu3/css/customer.css</name></action>
            
<action method="addJs"><name>aw_hdu3/file.js</name></action>
        
</reference>

4. Save the page

NOTE: It is required to add both code parts.

Help Desk Ultimate For Magento 2 gives more flexibility in tickets assingnment. An automation is a great way to save time on saving time on routine tasks, like automatic assignment of a ticket, follow-up or changing priority.