License Transfer
A copy of any of the Aheadworks products is strictly linked to the Customer Account at our store, and all our order-related services are only available to the authorized user (i.e., a person whose account was used for purchasing the module).
Option 1: I need a single account transfer.
A single account transfer is license transfer to other projects within a single account, without the transition of related Support and Upgrades subscription. The ownership of the license and related Support and Upgrades subscription will remain with the same user in this case. You will have to contact our Support team for assistance with such a transfer.
- you must have an account at our store;
- you need to post a ticket to our Help Desk under the account you have used for ordering the subject product;
- in your ticket, you need to explicitly state which license needs to be moved, the name of the current Project where it is placed and name of the desired Project it needs to be transferred to;
- you need to justify such a transfer and prove that the license (product) has never been/ will never be used on the Project from which it is transferred.
Option 2. I need to pass my module to another user who works in the same company as I do.
In case your company has a registered Company account at our store and both you, and the recipient of the license are registered under this company, then the company admin or any user with relevant permissions may reassign ownership of a license before it has been added to a particular project.
In case the license has been already assigned to a specific Project and you need to port it to another Project, owned by your company (user of your company), you will have to contact our support team for assistance. Please note: After the license transfer, the Support and Upgrades subscription will remain in the possession of the customer who initially purchased it, yet the owner of the Support and Upgrades subscription or company admin may change the payment method used for recurrent payments.
- both your and recipient's accounts must be registered in our store under your company;
- you need to post a ticket to our Help Desk under the account you have used for ordering the subject product;
- in your ticket, you need to explicitly state which license needs to be moved, the name of the current Project where it is placed and the name of the desired Project it needs to be transferred to;
- you need to justify such a transfer and prove that the license (product) has never been/will never be used on the Project from which it is transferred.
Option 3. I need to pass my module to a 3rd-party.
Both the license and related Support and Upgrades subscription can also be transferred to a third-party account, in case the following conditions are met:
- both you and the 3rd-party must agree to the transfer;
- both you and the 3rd-party must have accounts at our store;
- you need to post a ticket to our Help Desk under the account you have used for ordering the subject product;
- in your ticket, you need to explicitly confirm the intention to pass module ownership to a third-party, and specify the email address of the target account (i.e., the account of the recipient).
The license of a module will then be removed from the current account. After that, our team will port the license of the extension with related Support and Upgrades subscription to the target account, entitling the recipient to all the associated options and services (product downloads, technical support, etc). Please note initial order, as well as recurrent orders that have been paid by you in connection with the ported license and subscription, will remain inside your account. All new orders that take place after the transfer will be attributed to the account of the recipient.
Note that these procedures are the only legitimate options for passing product ownership. A license transfer request can only be fulfilled if submitted according to the above procedures.