What is the Support Period, how does it work?

What is the Support Period, how does it work?

This article is applicable to one-time purchases only. As for subscription products, you are always eligible for support while subscription is running.


For other details, you are always welcome to check our Subscription FAQ


What benefits do I get with the active support period?


Currently, all our products come with a limited-time support period. During this period you are eligable for our free technical support.


Once your support period ends, technical support isn't provided, but you can continue using the installed product without any time limitations. If you renew your support period, you get access to technical support again.


How do I manage my support periods?


You can manage the support periods for the products you have purchased in the Products tab in your account dashboard. From this tab, you can:


- download the most recent version of the extension;

- check the remaining support time for the purchased products;

- extend the active support periods or renew the expired ones.


How do I extend support period?


This can be done in your personal account on our site, in the Products tab. Find the extension you need to extend the support for, select desired period length, click "Add To Cart" button and proceed to checkout.


How much does it cost to extend or renew the support period?


Prices for one-time support renewal depend on product price itself, state of current support (active or expired) and length of support period. More accurate support prices for products purchased can be seen in the Products tab of customer's account at our store.


Please note, that the support period renewal fees are not refundable.