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Advanced Reports for Magento 2 - All Questions

Advanced Reports for Magento 2
Advanced Reports for Magento 2
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I have set a time period but no orders are displayed in reports. What can be wrong?
Question by: Guest User on Nov 27, 2018, 1:59 PM
Most likely there are no orders with Complete status placed within the configured date range.
I would suggest that you check Order Statuses selected in general Advanced Reports settings as well as in the settings of a report viewed.
Answer by: Tatiana Poleshchuk on Nov 27, 2018, 2:00 PM
I noticed that Sales Detailed is not showing shipping. Is this something this report should do or can do?
Question by: Jack on Jun 3, 2019, 12:06 PM
As Sales Detailed displays information about the products purchased within an order (not the whole order), no shipping information is available - it is an order related information that is displayed in the Sales Overview report.
Answer by: Tatiana Poleshchuk on Jun 3, 2019, 12:07 PM
What is aheadworks policy on supporting its modules? Specifically if a security vulnerability is found will aheadworks create a patch?
Question asked at Blog for Magento 2
Question by: Conor on Jul 26, 2019, 4:28 PM
Our extensions come with included support period and we are able to provide technical assistance when the support is active.
As for security vulnerabilities and bugs, we are trying our best to fix them free of charge regardless of the support period status.
Answer by: Tatiana Poleshchuk on Jul 26, 2019, 12:53 PM
Hello, On the Advanced Reports plugin the Sales By Payment Type report has a "Total" and an "Invoiced" amount, that don't match. Can you advise where the figure obtained for each of these and why it might be different?
Question by: Julia Gorobets on Apr 29, 2022, 6:44 AM
Here is how Total is generally calculated:
Total = Subtotal + Tax + Shipping - Discounts
Whereas the Invoiced column displays amounts that were invoiced (invoices were created).

So if an order was not invoiced or was partially invoiced Total and Invoiced columns will display different amounts. It is hard to suggest something particular that can be done in Magento backend apart from a manual comparison of orders totals.
Answer by: Julia Gorobets (Admin) on Apr 29, 2022, 8:09 AM
I don't know what files are being indexed.
Question by: Julia Gorobets on Apr 29, 2022, 6:44 AM
Our Advanced Reports reindexes orders via cron, so please make sure that the data is reindexed and your cron is up and running properly.
To check the indexer of Advanced Reports, it is required to navigate into the following tab: System > Index Management
Also, I would suggest checking that required Order Statuses are selected in the general settings of Advanced Reports.
Answer by: Julia Gorobets (Admin) on Apr 29, 2022, 11:23 AM
How can I run a report by products sold per city or zip code?
Question by: Julia Gorobets on Apr 29, 2022, 6:44 AM
The number of report options is limited. You'll see the list of the reports available in the readme documentation here:
https://aheadworks.com/resources/advanced-reports/user-manual-advanced-reports
If you require some reports to be created by our Dev engineers, we'll be glad to offer you our Custom Development service. You are welcome to visit the page with the service description here:
https://www.aheadworks.com/magento-services/custom-development/
Answer by: Julia Gorobets (Admin) on Apr 29, 2022, 11:27 AM

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