Privacy Policy

Aheadworks, Inc., registered office: 12495 S Parkland Bay Trail, PARKLAND, FL, 33076, (hereinafter referred to as “we“, “us”) is a provider of Magento extensions or other products. This Privacy policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy. 

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a "User") of the web-site aheadworks.com and any and all our products and services offered on this web-site (further referred to as “Site”). The terms of this privacy policy apply to you whenever you use the Site, access the content and / or service we provide, regardless of which device (computer, cell phone, tablet, TV, etc.) you use.

If you do not agree to these terms, please do not use our Site and any of the products and services offered on the Site. We have the discretion to update this Privacy Policy at any time. Please check this page periodically for changes. Your continued use of the above following the posting of changes to this policy will be deemed as your acceptance of those changes. However, if, under applicable regulations, we require your consent, we will request it formally, in accordance with applicable rules and legislation.

This Privacy Policy is subject to the Law of the United States of America. We aim at ensuring that your personal data shall be collected in accordance with the requirements of the applicable law and the instructions of the controlling authorities. All reasonable technical and administrative measures shall be applied in order to protect your personal data from loss, unauthorized use and / or changes of data.

Persons under the age of 16 cannot provide any personal information through our Site / social networking accounts. If you are a person below the age of 16, before submitting personal information, you must obtain a consent of your parents or other legal guardians.

Click on “Find out more” in each section to find detailed information about the processing of your personal data and the specifics of our business.

Your personal data, e.g. any information about you that allows us to recognize you is collected in various ways:

• you may provide us with information directly;
• we may collect information automatically;
• we may acquire information from third parties and collect information about you from publicly available sources.

We may collect information about you automatically (e.g. when you access our website, social account). Typically, this will happen when you:

• submit queries through our website (including but not limited to the use of ‘contact us’ form, chat window, other forms on the website) or through our social networking accounts;
• use our website (data is collected with the help of cookies and similar technologies);
• make public posts on social networking platforms that we are following.

Where permitted by law, we may acquire information about you from third parties. This may be the information provided by our partners, marketing agencies, sponsors, licensors, your public profile information (e.g. through Facebook, LinkedIn, Instagram, other social network, your company website or otherwise). We may associate the information we receive about you from yourself, public and commercial sources with other information we receive from you or about you. 

We may collect information about you in other cases that are not covered by this Privacy Policy as well. If this happens, we will inform you additionally.

Unless specified otherwise, all information requested by this site is mandatory and failure to provide this information may make it impossible for this site to provide its services. In cases where this site specifically states that some information is not mandatory, Users are free not to communicate this information without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Information is mandatory are welcome to contact us at any time.

Registration: Your name, last name, telephone number, country, account creation date, email, VAT number, billing address, occupation, order number and date, invoice number and date, SKU (items), support period and/or subscription plan, VAT amount, payment method, payment transaction ID.

User-Generated Content: Users are responsible for any third-party Personal Data obtained, published or shared through this site. This includes any texts, photos, vector images, or other content you upload or share.

Magento Marketplace: Acting as a provider of Magento extensions or other products, we offer our products and services on the Magento Marketplace. When you order or use our products or services, we can obtain information from Magento Marketplace about your orders and other customer details. This may include your contact information, the product or service ordered, confirmation of payments.

Server logs and Cookies: When you access our services online, our web servers automatically create records of your visit. These records typically include IP address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, and other information of such kind.  Additionally, cookies may be collected by third-party services. For more details on cookie usage, please refer to our Cookie Policy [link to page].

Information that we collect automatically will generally concern:

• information about how you use our websites (Device information: i.e. IP address, operating system version and settings for the device you use to access content/products;
• login information: the usage time and duration of your session, query terms that you enter on our website and any information stored in the cookies we had set on your device (the cookies policy is provided below);
• location information: i.e. a device`s GPS signal, or information about upcoming Wi-Fi access points and cellular towers that may be passed to us when you use the content of our site;
• HelpDesk ticket number, date, subject and message, phone number, CC recipients.

Information that we collect from third parties or publicly-available sources usually is:

• your interests;
• your e-mail address, full name, special preferences and interests.

Subject to the above, information is processed for the following purposes:

• to create account;
• to administer a sale;
• to address the customer`s problem concerning Helpdesk tickets;
• To address customer’s queries received via Zendesk chat;
• to provide information, which was requested by you, related to the provision of services;
• for marketing purposes, e.g. to provide tailor-made advertisements and promotional content and to send reports about promotional activities, to evaluate and analyze market, customers, products and services (including collecting your opinion on products and services, organizing customers/partners surveys, contests or promotional activities to the extent permitted by law);
• to find out how people use our online services in order to improve them and create new content, products and services;
• to defend our interests in court or in other institutions;
• compliance with legal obligations to which we are subjects;
• a legitimate business interest that is not overridden by interests you have to protect the information;
• in certain cases, your consent.

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use are presented in this table.

Where we do not base our use of information about you on one of the above legal bases, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

We may share information about you:

• with companies that provide services on our request;
• with companies that help organize marketing provision (eg.Klaviyo);
• with other responsible selected business partners;
• with other third parties, where required or permitted by law, or is necessary to protect our legitimate interests;
• with other entities upon your consent.

The companies that provide services at our request currently are as follows: Klaviyo, IT service providers, auditors, licensors. The ability of these companies to use your information is limited. They cannot use this information other than for the purposes of providing services for us.

Other third parties that may be provided with our available information about you when it is necessary to protect our legitimate interests are the governmental authorities, institutions that supervise e-commerce and payment activities, pre-trial investigation officers, courts.

The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In some cases, the data may be accessible to certain types of persons in charge, involved with the operation of this site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by us. The updated list of these parties may be requested from us at any time. The data is processed at our operating offices and in any other places where the parties involved in the processing are located. 

Please be informed that we store your personal data in digital format in a data centre located in New York City, United States. If you are located outside of the U.S., please be aware that all information you provide us will be transferred to and stored and processed in the U.S., and the U.S. rules on personal data protection and processing may be different from the laws of your country.

When using information as described in this Policy, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards. In such cases, we do our best to ensure the security of your personal data being transmitted.

In any case of cross-border transfer of your personal data, we will ensure that appropriate security measures would apply, and other rules in accordance with applicable legislation, including obtaining permissions from appropriate authorities or your consent.

We adopt effective and appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. However, keep in mind that while we are taking appropriate action to protect your information, no website, online transaction, computer system or wireless connection is completely safe.

We will retain information about you for the period necessary to fulfill the purposes for which the information was collected. After that, we will delete it, unless applicable legal acts oblige us to store information for tax purposes, or data may be required for pre-trial investigation, but in any case, the general retention period will be no more than 3 years. When this term expires, the data will be deleted in such a way that it cannot be restored.

Typically, personal data is stored in the following terms:

We respect your privacy and take all necessary measures to ensure that you can fully enjoy the following rights, to the extent permitted by law:

• to be informed about personal data being processed (right to be informed). You have the right to receive information about processing of your data in a concise, transparent, intelligible and easily accessible form, using clear and plain language;
• to access personal data and get information about how personal data is being processed (right to access). You have the right to know whether or not we process information about you, the purpose and legal grounds of the processing; whether we are sending data to third parties and if so, what security measures we have taken; the existence of automated decision-making, and other relevant information about data processing. We will provide you the information listed above, if such information will not violate the rights and freedoms of other persons.
• to rectify inaccurate personal data and to have incomplete personal data completed (right to rectification);
• to erase personal data or suspend data processing activities (except storage) (right to erase and right to be “forgotten”);
• to require us to restrict the processing of personal data for any legitimate reason (right to restriction of processing);  In this case, we will not process your data for any purpose other than storing it.
• to transmit personal data to another entity (right to data portability); If technically feasible, you also have the right to have it transferred to another controller without any hindrance.
• to object at any time to processing of personal data concerning data subject which is based on the performance of a task carried out in the public interest or for the purposes of the legitimate interests. You can exercise this right if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; or if we use such information for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection, unless legitimate grounds for processing will override the interests, rights and freedoms of the data subject.
• To withdraw your consent at any time, where you have previously given your consent to the processing of your personal data.
• To lodge a complaint before your competent data protection authority.

Users are also entitled to learn about the legal basis for data transfers abroad, including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard their data.

Where personal data is processed for a public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their personal data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the personal data will no longer be processed for such purposes. To learn whether we are processing personal data for direct marketing purposes, Users may refer to the relevant sections of this document.

We offer you easy ways to exercise these rights. You can do this by writing to us at [email protected], or by using certain links at the bottom of the promotional content provided by us. Such requests are free of charge and will be answered as soon as possible, always within one month, providing you with the information required by law.

Any rectification or erasure of personal data or restriction of processing will be communicated to each recipient, if any, to whom the personal data has been disclosed unless this proves impossible or involves disproportionate effort. Upon request, we will inform you about those recipients.

We may not give you the conditions for the implementation of the above mentioned rights, where in the cases provided by the law, it is necessary to ensure the prevention of crimes, offenses of professional or ethical conduct, as well as to ensure the protection of the rights and freedoms of the data subject or other persons.

Your rights will be fulfilled once your identity is confirmed live, by electronic signature or, if these two options are not possible, remotely via Zoom or other appropriate software.

For more details on the cookies collected and processed by us or third-party services we use, please refer to the Cookie Policy page [link to page].

When you use a browser to access the content we provide, you can configure your browser to accept all cookies, reject all cookies or get notified when a cookie is downloaded. Each browser is different, so if you do not know how to change cookie preferences, look in its help menu. The operating system of your device may have additional cookie controls. If you do not want the information to be collected using cookies, use an easy-to-use procedure in most current browsers that allows you to stop using cookies. To learn more about managing cookies, visit: http://www.allaboutcookies.org/manage-cookies/. 

However, do not forget that some services may be designed to work only if there are cookies. Turning them off, you will no longer be able to use such services or certain parts of them.

Besides the cookies data controller is using, certain third parties, in our websites, can set up and access cookies on your computer. In this case, third-party privacy policies apply to the use of cookies.

The validity and expiration periods of cookies and other similar trackers may vary depending on the lifetime set by us or the relevant provider. Some of them expire upon termination of the User’s browsing session. In addition to what’s specified in the descriptions within each of the categories above, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information in the linked privacy policies of the respective third-party providers or by contacting us.

Please note that our social networking accounts are subject to the appropriate social networking cookie policies.

Users may find content on our Site that links to the sites and services of our Clients, partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. This Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

For operation and maintenance purposes, our platform and any third-party services may collect system logs that record interactions with our platform, including IP addresses.

Users are encouraged to check this privacy policy periodically for any changes. We reserve the right to modify this policy at any time, and we will notify Users about updates through this page and, where technically and legally feasible, via direct communication. The date of the last modification will be listed at the bottom of this document.

Should changes affect processing activities performed based on your consent, we will obtain new consent from you, where required.

We respect your right to privacy. Our Data protection officer can be reached at any time at: [email protected]

If you have any further questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected]. 

This document was last updated on March 3, 2025