Customer Service: general information

Customer Service: general information

Upgrades

We provide our customers with free upgrades of the product they buy, limited to the product version branch. It means, that buying a product version N.x gives a right to receive free updates for the version branch N. (N.x, N.x.x). After an update is available all buyers can download it from My Projects And Licenses -> View Licenses, install it via composer or manually.

Email Address

The email address must be valid as it may be used for communication purposes. It is strongly recommended to use an email address associated with your company if the purchases and correspondence are being handled on the company's behalf.

Download

All products are available for download once the payment is accepted and verified. If you can't download a product please make sure your order is completed and contact our support team.

Refunds

To ensure your protection we offer a 45-day money-back guarantee for our Magento extensions. If you are dissatisfied with a product within 45 days after the purchase for any reason, you can receive a full refund. To request a refund please submit a request logging into the account under which the purchase was made. Aheadworks refund policy does not cover installation and customization services, support period renewal fees, and discounts.

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