What is the Support and Upgrades Subscription, how does it work?

This article is applicable to Magento 2 extensions only. As for subscription products (such as Buildify), you are always eligible for support while subscription is running.

 

What benefits do I get with the active Support and Upgrades subscription?

 

Currently, the license for all our products includes a limited-time support period. During this period you are eligible for our free technical support and free upgrades. If you want to extend the period and be eligible to receive the latest versions of your extension, you should subscribe to Support and Upgrades. Once you cancel the subscription and it’s term has elapsed, or if regular payment has not been duly submitted, technical support and upgrades aren’t provided anymore.

Please note: You can’t extend the subscription after its expiration.

 

How do I manage my support and upgrades subscriptions?

 

There are two ways to manage your existing subscriptions:

 

Option 1.

You can manage the support and upgrades subscriptions for the products you have purchased in the My Projects And Licenses tab in your account dashboard.

You should choose the option to "View licenses" attributed to the Project of your interest.

 

view lisence

 

Once you move to the Project level, you will be able to:

 - download the most recent version of the extension (contingent your have active Support and Upgrades);

 

download recent version

 

- find composer keys and composer package name for respective Magento 2 products;

 

composer keys

 

- check the next payment date due for your Support and upgrades subscription;

 

payment date

 

- cancel auto-prolongation of you Support and upgrades subscription;

 

cancel auto-prolongation

 

- check when the paid Support and upgrades period will expire in cases when you cancel auto-prolongation of your subscription;

 

expiration date

 

- reactivate auto-renew for subscription where auto-renewal has been canceled (contingent the paid period has not fully expired).

 

reactivate subscription

 

Note: no actions are available for subscriptions that have been canceled and fully expired.

 

The Manage Subscription button

will redirect you to the Subscription Profile.

 

manage subscriptions

 

Here you can edit or cancel your subscription.

 

edit subscription

 

Option 2.

You can right away go to the “My subscriptions” tab in your account.

 

my subscriptions

 

Here upon selecting proper Subscription profile you can do the following:

 

subscription profile

 

  1. Cancel auto renewal of the subscription
  2. Switch to another subscription plan
  3. Edit your payment details

 

How much does it cost to extend the subscription?

 

Prices for Support and Upgrades subscription depend on product price itself and subscription plan (monthly or annual). The regular subscription payment can always be found on: the product description page (when selecting respective plan), on the subscription details page, or in the Order.

Please note, that after the subscription expiration, you are not able to extend or renew it anymore. In this case to receive the latest version of the extension, you need to repurchase the product with subscription again. 

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