Help Desk Ultimate for Magento 2 - All Questions
What is aheadworks policy on supporting its modules? Specifically if a security vulnerability is found will aheadworks create a patch?
Question asked at
Blog Extension for Magento 2
Question by: Conor on Jul 26, 2019, 4:28 PM
Our extensions come with included support period and we are able to provide technical assistance when the support is active.
As for security vulnerabilities and bugs, we are trying our best to fix them free of charge regardless of the support period status.
As for security vulnerabilities and bugs, we are trying our best to fix them free of charge regardless of the support period status.
Answer by: Tatiana Poleshchuk on Jul 26, 2019, 12:53 PM
Help Desk Ultimate extension has some built-in API calls with it?
Question by: Julia Gorobets on Apr 29, 2022, 6:44 AM
Our Help Desk Ultimate supports REST API and GraphQL.
Answer by: Julia Gorobets (Admin) on Apr 29, 2022, 8:11 AM
Do you have any script to migrate data from the M1 Helpdesk Module to M2?
Question by: Julia Gorobets on Apr 29, 2022, 6:44 AM
Tickets can be migrated from M1 to M2 using the Data Migration tool according to our instructions.
Here is a direct link:
https://aheadworks.com/resources/help-desk-ultimate/user-manual-help-desk-ultimate#Migrating
Here is a direct link:
https://aheadworks.com/resources/help-desk-ultimate/user-manual-help-desk-ultimate#Migrating
Answer by: Julia Gorobets (Admin) on Apr 29, 2022, 8:13 AM