What kinds of service do Aheadworks provide?
The main focus of Aheadworks is delivering ready-made Magento extensions. We offer a variety of extensions-related services, see below for the details.
1. Information service is free and is available to anyone via Live Chat and Help Desk. Within our Info service, you can get guidance on the functionality, compatibility, and availability of our products and services.
2. Technical Support* service is available for registered users and is provided via Help Desk exclusively. This service is delivered at no extra charge for the duration of the product support period . Technical Support covers fixing post-installation issues which result from improper behavior of Aheadworks products.
Technical Support does not cover fixing conflicts with custom code in the core Magento files, conflicts with third-party products, conflicts with Magento versions which are not officially supported by a given version of the product, or issues resulting from custom modifications you might have introduced to our products. External conflicts can in most cases be resolved within the paid Customization service. We don't fix the old versions of extensions, especially if the fix is included in the new version of the product.
*Free extensions and themes come without the support service by default. Optional paid support package is available for these items.
In addition to the above basic services, there is a number of additional services. These services are optional and are provided on paid basis.
Along with the fact that we are most eager to help our customers with whatever request they may have, it is important to point out that our company still has the limited scope of responsibility. In case your given request is not covered by our standard procedures, our customer service representatives may have to deny fulfilling your inquiry.
Also, there is a set of requests that our customer service representatives are strictly prohibited to fulfill:
- requests that imply disclosing any personal data of our clients and employees;
- requests that imply any potential danger to the security of our webstore, any internal or public resources.