Even though RMA (Return Merchandise Authorization) is not something that directly contributes to your profit margin, it is something that will subtract from it if not dealt with properly. And there is no avoiding the issue either as anywhere between 5% and 40% of merchandise sold online ends up either returned or replaced. On top of that, the process tends to get somewhat messy, including multiple stages, confirmations, fraud risks and so on.
What we offer is a one stop solution to take care of all RMA aspects within your store. On one hand, our Magento returns extension is flexible enough to design the process to suit your business model. On the other, it includes enough options to accommodate your clients with whatever RMA situation they are in.
For a customer, requesting RMA in Magento is really straightforward. All he has to do is:
RMA request can be created without even logging in.
There is a possibility of returning one product out of group order or even out of bundle purchase.
Extensive backend options
From backend you can adjust most aspects of the process:
All of the RMA requests are logged both within the Magento RMA extension tab and on the order page.
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
Specify the store view for each request type and status.