An habitué of aheadWorks forum suggested that it would be great to have “a system for customers to request a return” and many of you favored the idea agreeing that “this would be a fantastic module”. aheadWorks Co. is glad to announce that this Magento extension is on the way to release and today we are ready to disclose some details of our new add-on.
The RMA (Return Merchandise Authorization) extension will allow your customers to return the products bought to have them replaced or refunded within the admin specified warranty period. If you need more request types – repair, credit for another product, or anything else – you can easily create them in the backend and specify the store view for each request.
With the flexible extension settings you can configure the RMA module in accordance with your needs – allow/forbid guests to make a RMA request, enable/disable attachments, create a separate RMA department and specify its email and address, etc.
In the frontend, everything is easy and intuitively understandable. Having selected the required order and products, customers can choose the request type, specify the package condition, and even add a couple of words as comments.
Such options as print labels, tracking codes, and email notifications make it easy for you to follow every RMA request and product returned.