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Help Desk Ultimate 2.4

This new release introduces a number of new features that make the solution even better!

Find in the package:


    • Departments stats on a separate page, displying total number of tickets, and number of tickets per status. A timeframe for the stats can be defined.

 

    • Link tickets to orders - you can allow your customers to select an order they'd wish to have support on

 

    • Tickets tab at customer edit for easier data access and management

 

    • Included name and email of customer in ticket reply email template

 

    • Added number of ticket messages so you see at a glance the length of communications

 

    • "Assign to customer" with search autosuggest so that you don't have to wait for long select box with all your customers to render - just start typing and use the autosuggest




More information on the product page - https://aheadworks.com/extensions/help-desk-ultimate.html