This new release introduces a number of new features that make the solution even better!
Find in the package:
- Departments stats on a separate page, displying total number of tickets, and number of tickets per status. A timeframe for the stats can be defined.
- Link tickets to orders - you can allow your customers to select an order they'd wish to have support on
- Tickets tab at customer edit for easier data access and management
- Included name and email of customer in ticket reply email template
- Added number of ticket messages so you see at a glance the length of communications
- "Assign to customer" with search autosuggest so that you don't have to wait for long select box with all your customers to render - just start typing and use the autosuggest
More information on the product page - https://aheadworks.com/extensions/help-desk-ultimate.html