Help Desk Ultimate 2.4

This new release introduces a number of new features that make the solution even better!

Find in the package:

• Departments stats on a separate page, displying total number of tickets, and number of tickets per status. A timeframe for the stats can be defined.

 

• Link tickets to orders - you can allow your customers to select an order they'd wish to have support on

 

• Tickets tab at customer edit for easier data access and management

 

• Included name and email of customer in ticket reply email template

 

• Added number of ticket messages so you see at a glance the length of communications

 

• "Assign to customer" with search autosuggest so that you don't have to wait for long select box with all your customers to render - just start typing and use the autosuggest

More information on the product page - https://aheadworks.com/extensions/help-desk-ultimate.html