FAQ for Magento 2
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User Manual

FAQ for Magento 2

Enable customers to find necessary information in a matter of a few clicks.

  • Provide customers with quick answers to common questions via ChatBot 
  • Increase the credibility of FAQ pages with the Helpfulness Rate feature
  • Make FAQ pages eye-catching by adding images to categories and articles
  • Define which customer groups can access FAQ content by setting view permissions
  • Make FAQ pages highly searchable with enhanced SEO tools
Current extension version: 1.3.0 | Compatibility: CE 2.3.X - 2.4.X EE 2.3.X - 2.4.X
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Gain Trust By Answering to Customers’ Questions

Give shoppers the info they ask for with the Magento 2 FAQ extension! Collect user feedback to your articles with the helpfulness rating system and the dedicated question form. Divide articles by categories to let users quickly find what they need on your FAQ page. Decorate categories with catchy images. Make FAQ pages visible and searchable on the web with powerful SEO configuration options.

Magento 2 FAQ Extension Overview

Articles by categories

Articles by categories

Divide FAQ articles by categories (key topics) with the Magento 2 FAQ module!. By equipping the page with a search field, you will let users quickly find the necessary info.


Save customers time and provide all relevant information within a second via ChatBot. Acting as an intellectual assistant, ChatBot caters to users with a personified experience maintaining smart and logical interaction. As far as ChatBot is available on every page, customers can quickly get their questions answered without browsing the FAQ articles or submitting tickets to the support service. Customize ChatBot interface to make it more personalized and engaging.
Custom images

Custom images

Tailor the look of your FAQ page to your web store design! Do this by uploading custom category and/or article list icons.
FAQ for Magento 2
Block layout

Block layout

Tweak your FAQ page layout even further! Divide the FAQ block into up to 3 columns. Set the maximum number of articles to be displayed per category.
FAQ for Magento 2
Helpfulness rating

Helpfulness rating

Let users vote the helpfulness of each article. By the way, you can define when to display the helpfulness rate (before voting, after it, or both).
FAQ for Magento 2
Article questions

Article questions

Add a question form to article pages. This way, users will be able to ask for some details regarding the corresponding article.
FAQ for Magento 2
Search on article pages

Search on article pages

Besides the main FAQ page, users can search for additional info right from article pages.
FAQ for Magento 2
SEO Tools

SEO Tools

Employ all essential SEO configuration options to have your FAQ pages and categories visible and searchable: meta data, redirect 301, URL suffixes, page separators and canonical urls.
FAQ for Magento 2

Magento 2 FAQ Module Features

User experience

  • FAQ page
  • Articles by categories
  • Article page
  • Helpfulness rating
  • Question form
  • Search by articles

FAQ management

  • FAQ Categories grid
  • Category parameters
  • FAQ Articles grid
  • Article parameters
  • Article content
  • Article stats

FAQ configuration

SEO enhancements

  • URL suffixes for articles and categories
  • Page title separator
  • Permanent redirect for URLs
  • Canonical tags for URLs of articles and categories
  • Meta title and description for article pages
Write Your Own Review
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  • 1.3.0
    Released 01.03.2021
    + ChatBot functionality has been added
    * Article URL key and Category URL key can not be the same
    * The "Submit the question" button is not blocked after being clicked
    * Fixed issues with sitemap generation
  • 1.2.2
    Released 22.10.2020
    * Compatibility with Magento v. 2.4
    * Minor UI adjustments
  • 1.2.1
    Released 04.03.2020
    * Improved compatibility with Magento v. 2.3.4
    * Error occurs in console when invalid "URL key" is entered
    * Fixed URL issues
    * Minor UI adjustments

  • 1.2.0
    Released 21.02.2020
    + Added URL suffixes for FAQ posts and categories
    * URL rewrites aren't created if suffixes were changed
    * 'Search by keyword' doesn't work
    * Fixed issue with trailing slash in FAQ URL

  • 1.1.1
    Released 25.02.2019
    + Magento 2.3 compatibility
    * Improved support of database with prefix
    * Translation improvements
    * Compilation issue (Magento CE v.2.1.16)
  • 1.1.0
    Released 22.03.2018
    +Questions on article pages
    +Aheadworks Advanced Search 1.0 integration
    +Helpfulness block UI refactoring
    +Refactoring of 'faq.helpfulness' jQuery widget
    *Image size is displayed as "NaN undefined" in category settings
    *Fixed issue with articles sorting
    *FAQ options renaming
    *Article list icon is not displayed on category page
  • 1.0.3
    Released 27.03.2017
    * Stability and speed improvements
  • 1.0.2
    Released 22.03.2017
    * FAQ Category can't be deleted
    * FAQ urls are not generated in sitemap.xml if Blog is installed
  • 1.0.1
    Released 14.12.2016
    * Stability and speed improvements
  • 1.0.0
    Initial release 16.11.2016
Reasons to choose Aheadworks
Fostering wellness and allowing for the feeling of support and care, we help customers in no time.
Constantly seeking ways for improvement, we write clean code, subject to timely refactoring.
Business Expertise
Business Expertise
Seasoned in succeeding with hundreds of projects, we know all aspects of Magento 2 development.
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