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Enhance Customer Service with RMA v.1.5

Returns do not only bring inevitable losses, but also embrace great opportunities for future sales since easy and quick RMA process gives many chances for repeated purchases.

Note: According to Marketelligent from 8% to 15% of retail sales are returned for various reasons.

aheadWorks RMA extension makes the process organized and simple for both customers and merchants. The advanced functionality of the extension allows you to manage any RMA requests and retain loyal attitude of your customers.

The RMA extension for Magento

RMA


The RMA extension is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded. It is highly appreciated by our customers and recently we’ve released a new 1.5 version of the module, which comprises enhanced functionality for store admins.

New Features


Terms and conditions for RMA requests
You can easily set up terms and conditions for RMA requests and show them to customers in My Account area. Clients will not be able to create a request without accepting the RMA policy.

RMA Terms and Conditions


RMA Terms and Conditions


File attachments in notifications
Customers receive e-mail notifications and are able to download attached files immediately without visiting their accounts in your store.



Export RMA table as CSV
You can download RMA tables in CSV format from the backend.

Export RMA Table as CSV


Export RMA Table as CSV


The ‘Print Label’ and ‘Confirm Shipping’ are not be visible for unapproved RMA.
Customers are not able to see ‘Print Labels’ and ‘Confirm Shipping’ links until the RMA request is approved.

Print Label Appearance


'Print Label' and 'Confirm Shipping' Appearance


These options are configurable and you can switch them off from the backend.

Print Labels' and 'Confirm Shopping' Configuration


'Print Labels' and 'Confirm Shopping' Configuration



I can't even imagine the process of controlling the return without the RMA module. It's simple but really indispensable.

Review by Joel



For more details visit our store and read complete description of the RMA Magento extension’s functionality or visit demo stores of the module and try it in action.