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Help Desk Ultimate 2.6.3 released

To make work with tickets much easier and faster, the following new features have been implemented in Help Desk Ultimate 2.6.3:



    • Mass tickets assignation

      Select all the tickets you need and assign all of them to required department at a time

 

    • "Last department reply" column

      You can learn the date and time of the last department reply exactly from the Tickets page

 

 


Tickets

 

 

    • "Test connection" button for the Edit Email Gateway form

      You can check the connection of the created gateway

 

    • Mask passwords for the Edit Email Gateway form

      For reasons of safety, we masked gateway password

 

 


New Email Gateway

 

 

    • Custom ticket statuses

      Change the default ticket statuses (open, waiting for customer, closed) to your own values

 

 


Configuration

 

 

    • Customer's Tickets List in the Ticket Information form

      The new tab allows you to check the whole ticket history




The following bugs have been fixed:



    • Help Desk Ultimate can't connect to IMAP gateways

 

    • Problems when upgrading from 2.5 to 2.6

 

    • Incorrect customer's area interface in Magento 1.4*

 

    • Quotes in Customer's Email and Department fields in backend in Magento 1.4*

 

    • Unregistered customers are not allowed to download files

 

    • Help Desk Ultimate and Product Questions incorrect cooperation

 

    • Email notifications are not sent if gateway was not set up

 

    • Email attachments problems

 

    • Some other minor bugfixes



Please, visit the Help Desk Ultimate page for more information about this extension.