Help Desk Ultimate 2.6.3 released

To make work with tickets much easier and faster, the following new features have been implemented in Help Desk Ultimate 2.6.3:

• Mass tickets assignation
  
  Select all the tickets you need and assign all of them to required department at a time

 

• "Last department reply" column
  
  You can learn the date and time of the last department reply exactly from the Tickets page

 

 

 

 

• "Test connection" button for the Edit Email Gateway form
  
  You can check the connection of the created gateway

 

• Mask passwords for the Edit Email Gateway form
  
  For reasons of safety, we masked gateway password

 

 

 

 

• Custom ticket statuses
  
  Change the default ticket statuses (open, waiting for customer, closed) to your own values

 

 

 

 

• Customer's Tickets List in the Ticket Information form
  
  The new tab allows you to check the whole ticket history

The following bugs have been fixed:

• Help Desk Ultimate can't connect to IMAP gateways

 

• Problems when upgrading from 2.5 to 2.6

 

• Incorrect customer's area interface in Magento 1.4*

 

• Quotes in Customer's Email and Department fields in backend in Magento 1.4*

 

• Unregistered customers are not allowed to download files

 

• Help Desk Ultimate and Product Questions incorrect cooperation

 

• Email notifications are not sent if gateway was not set up

 

• Email attachments problems

 

• Some other minor bugfixes

Please, visit the Help Desk Ultimate page for more information about this extension.