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User Manual - Advanced Reports

Magento 2 Advanced Reports provides a comprehensive overview of a web store performance. The data reported comes via 10 report widgets and 15 reports made against a variety of metrics providing a comprehensive overview of your web store performance. The data reported can be compared/contrasted by various time periods, furthermore it can be sorted by specific customer segments. Each report reflects a specific aspect of performance of the store at a varying level of elaboration. The reports can be viewed and emailed, due mailing schedule arranged. 


Installing Advanced Reports

Command Line Installation

  1. Backup your web directory and store database
  2. Download the Advanced Reports installation package
  3. Upload contents of the Advanced Reports installation package to your store root directory
  4. In SSH console of your server navigate to your store root folder:
cd path_to_the_store_root_folder

run the following command:

php bin/magento module:enable Aheadworks_AdvancedReports


php bin/magento setup:upgrade


php bin/magento setup:static-content:deploy -f

     5. Flush store cache; log out from the backend and log in again

Make sure the installation is done from the FTP Administrator account. Otherwise, set 775 permissions to the store root directory after the extension is deployed.

Composer Installation

If you are installing an extension from Aheadworks for the first time, you need to add our composer repository to your Magento store:

     1. Login to your ssh console and navigate to your store folder:

cd path_to_the_store_root_folder

Run the following command:

composer config repositories.aheadworks composer

On successful execution of the command you will be able to use the composer to install the extensions.

To install the extension:

     2. Login to your ssh console and navigate to your store folder:

cd path_to_the_store_root_folder

     3. Run the following command to install the latest version of the extension:

composer require aheadworks/module-advanced-reports

if you need to install a specific version, run this command:

composer require aheadworks/module-advanced-reports:<version>


Specify the version of the extension in <version>

When prompted, enter Public Key (Username) and Private Key (Password):

Public Key | Advanced Reports for Magento 2

Both Public Key (Username) and Private Key (Password) can be found in My Projects and Licenses in your personal account on our site:

Composer keys  | Advanced Reports for Magento 2

     4. Enable the extension:

php -f bin/magento module:enable Aheadworks_AdvancedReports

Next, register the extension:

bin/magento setup:upgrade

Recompile your Magento store if you are in the Production mode:

bin/magento setup:di:compile

To verify that the extension is enabled, run this command:

bin/magento module:status

Clean store cache, by running the following command:

bin/magento cache:clean

Log out and Log in the backend again.

To upgrade the extension:

     5. To update or upgrade an extension:

Download the updated extension file. Take note of the module-name and version. Export the contents to your Magento root.

If a composer package exists for the extension, run one of the following.

Update per module name:

composer update aheadworks/module-advanced-reports

Updater per version:

composer require aheadworks/module-advanced-reports:<version>

Run the following commands to upgrade, deploy, and clean the cache.

php bin/magento setup:upgrade --keep-generated 
php bin/magento setup:static-content:deploy
php bin/magento cache:clean



Updating to a New Version

On updating to a newer version, reindex the Advanced Reports extension via the console. To do this, follow the steps below:

  1. Open the console and log in to your store server;
  2. Navigate to the Magento root folder;
  3. Run the following command: php -f bin/magento indexer:reindex aw_arep_statistics;
  4. Confirm the Save request.

Reindexing will start. Note, that the command above doesn't reindex the whole store, but the reports tables only.

Reindexing is essential to have the new tables/columns filled with the relevant data on loading the newer version of the extension. 

With the release of the version 2.7.0, the database is not blocked (as it was in the previous versions) when reindexing is run.



Set up cron

Skip this step if you have already configured cron or if you are familiar with the job. Otherwise, read the following instructions on setting cron job on your Magento store: Magento user guide.

Generally, it is enough to run the following command in the SSH console: 

crontab -e

And insert the following lines:  

*/3 * * * * php -c <ini-file-path> <your Magento install dir>/bin/magento cron:run 
*/3 * * * * php -c <ini-file-path> <your Magento install dir>/update/cron.php
*/3 * * * * php -c <ini-file-path> <your Magento install dir>/bin/magento setup:cron:run

Confirm the Save request before exit.

Uninstalling Advanced Reports

Since Magento introduced declarative Database you need to be very carefull when uninstalling or disabling the module.

NOTE: Please be very careful when uninstalling/disabling this module. This module uses a declarative DB scheme. Once the module is uninstalled the DB tables will be lost.

Manual Removal

1. Disable the module by executing the following commands:

php bin/magento module:disable Aheadworks_AdvancedReports 
php bin/magento setup:upgrade

2. Remove the extension files from the following folder:


Automatic Removal (via Composer)

1. Disable the module by executing the following commands:

php bin/magento module:uninstall Aheadworks_AdvancedReports






Module Version 

Magento Version 

2.11.1  and earlier versions

2.3.Х - 2.3.6

2.4.0 - 2.4.3

As of version 2.11.2


2.4.0 - 2.4.4

As of version 2.11.3


2.4.0 - 2.4.5

As of version 2.11.4

2.4.4 - 2.4.6

As of version 3.2.1

2.4.5 - 2.4.7

The PHP version depends on your current Magento version. Please, refer to your Magento version release notes.



Introducing Advanced Reports

Available Reports

To help reflect on the performance of a store Magento 2 Advanced Reports suggests 15 reports, 5 general and 10 detailed.

General Reports

  • Sales Overview shows cumulative essentials on orders placed within the given period;
  • Traffic and Conversion lists conversion rates (ratios of unique visitors to orders they placed) against the given periods;
  • Abandoned Carts introduces cart abandonment statistics;
  • Customer Sales suggests details on purchases within the given sales ranges.
  • Stock vs. Sold report enables monitoring the quantity of products available in inventory as well as those that have been sold.  Report is designed to work with inventory tables, if MSI is turned off, it will not work.

Detailed Reports

  • Product Performance – a sales-per-product report;
  • Sales Detailed - a sales-per-order report;
  • Orders Detailed - displays a detailed breakdown of order-related data;
  • Sales by Category – a sales-per-category report;
  • Sales by Product Attributes - a sales-by-attribute (set of attributes) report (only attributes with the 'Use for Promo Rule Conditions' option enabled are processed);
  • Sales by Location - a sales-by-location report (helps identify new promotional campaigns);
  • Sales by Coupon Code – a sales-by-discount report;
  • Sales by Payment Type – a sales-by-payment type report to tell the number of orders placed and items ordered per payment method;
  • Sales by Manufacturer – a sales-by-manufacturer report to analyze sales perspectives per manufacturer;
  • Sales by Hour – a “sales-by-hour” report to figure out which time intervals bring more sales.


Advanced Reports is totally a backend module. The module facilitates store admins with comprehensive statistics on various aspects of their store performance. Each aspect is reflected upon in a report. The reports are accessible from either the menu or dashboard. The dashboard furthermore allows for comparison and contrast of data with regard to the given time period. The period is set with the help of the advanced calendar. 

The extension allows configuring reports both in bulk and individually. Configuration includes settings for scheduled emailing of reports or their parts. Emailing could be done to multiple addresses.



Using Advanced Reports

Report Dashboard

Dashboard Layout

The dashboard shows 10 configurable widgets to reflect on the overall performance of the store.

The widgets come as 8 numeric and 2 chart ones. Each widget has the following elements:

  • Name - performance indicator (clickable);
  • Total (in bold) - the total $, # or % of the index as of the current period (see below for details);
  • Total (faded out) - the total of the index as of the previous period (see below for details);
  • Increment (green) - the ratio between the two totals / decrement (red);
  • View Report - an active link to the full report.   

Dashboard Layout | Advanced Reports for Magento 2

The increment comes in % by default. Hover the mouse cursor over the increment to see absolute values.

In addition to the above, the chart widgets will show relevant trends (for example, conversion rate by time period) and legends telling the time periods in comparison. Hovering the cursor over the trend milestones will show a popup telling the value of the X time-line in that point of time (day, month or other augment).  

Finally, the dashboard has a set of filters (see top of the page). You can track the performance of a selected customer group and/or store view.

Changing widget content

The module enables changing the content of the widgets. To do so, click on the name of the widget. A folding list will appear showing three categories of indices available for display. The indices and categories are as follows in the table below.


Traffic and Conversions Abandoned Carts
  • Total
  • Number of Orders
  • Discounts
  • Invoiced
  • Refunded
  • Items Ordered
  • Avg. Order Value
  • Tax
  • Unique Visitors
  • Conversion Rate, %
  • Abandoned Carts
  • Abandoned Carts Total
  • Abandonment Rate

Changing widget content | Advanced Reports for Magento 2


On choice of an index the widget will update its data. 

The content of the widgets is saved automatically, so you will not need to configure the widgets every time you enter the dashboard page.


You can save several dashboard views as bookmarks and later switch between them with the help of the View block in the top right.

Dashboard | Advanced Reports for Magento 2

Setting Comparison Period

The dashboard presents data in comparison and contrast. To set the periods for statistical comparison refer to the Comparison Period Block in the top right.

Setting Comparison Period | Advanced Reports for Magento 2

The block comes as a dropbox with the following options:

  • Today
  • Yesterday
  • Week to Date
  • Last 7 Days
  • Last Week (Sun - Sat)
  • Last Business Week (Mon - Fri)
  • Month to Date
  • Last Month
  • Last Quarter.

On choice of the current period the period for comparison will be set automatically one step back. For example, Today will be compared to Yesterday, Yesterday to the day before, and so on. 

Advanced Reports also allows for setting custom periods for comparison. This feature is only available in the Calendar, which in turn is only available on the pages of the reports, not on the Dashboard page.

The Calendar features an additional option the list of options for comparison above - "Custom Date Range". On enabling this option, either type-in the dates in the date fields, or select the dates on the calendar tables to the left.  To set a custom comparison period, activate the checkbox next to the "Compare to" feature and select 'Custom' in the drop list.  The date range fields will then become active. Type-in the dates in the comparison date fields, or select the dates on the calendar tables to the left.

Setting Comparison Period | Advanced Reports for Magento 2

The choice of the time period will be saved automatically on page reload or when surfing to another page.


Performance Reports

Report Layout

To get access to the reports go to Reports > Advanced Reports by Aheadworks. Alternatively, should you find yourself on the Dashboard page click the View Report active link on the widget (see Dashboard Layout above). Finally, you may employ the Navigation menu.

Generally, each report page has the following elements:

  • Navigation menu – used for quick navigation within the extension. With the help of the navigation menu, you can switch to the required report.
  • Calendar – used to set the period for reporting. It comes with the same predefined reporting periods as the report dashboard. Setting custom comparison periods is also possible.
  • Report intervals – used to quickly group the data reported by the one of the five periods: day, week, month, quarter and year;

You can generate a report from a whole month's data (1st to 31st) and then group it by day (31 entry – day-by-day sales), week (5 entries – week total sales), or month (1 entry – month sales total).

  • Report chart – used to present sales data in a visual form;
  • Chart parameters - these represent the legend for the visualization;
  • Dual Y-axis - two-axis charts present data against the two prearranged key-indices, thereby they are twice more informative;
  • Totals block - represents the totals for quick examination;

Report Layout | Advanced Reports for Magento 2

  • Report grid – represents the data built against the period defined in the calendar (including comparison);
  • Filters and report grid adjustments - represent a set of filters, including Customer Group, Segment, Store View, as well as some other tools for filtering and arranging reports.

Report Grid | Advanced Reports for Magento 2


For more convenience, the generated reports can be later exported to *.csv or *.xml tables with the help of the 'Export' button above the report grid.

Additionally, by clicking the Send Email button, you can email reports directly from the report page and schedule automatic report sending on a daily basis or for custom dates.

Send report as email | Advanced Reports for Magento 2


Generating a Report

The extension comes with 13 reports each covering a specific aspect of performance of the store. To generate a report, take the following steps:

Step 1 - Select the required report from the list (go to Reports > Advanced Reports by Aheadworks).

Step 2 - Use the calendar to select the required report date range and click the 'Apply' button. 

Step 3 - The report is generated. Now, you can adjust the period for reporting and data grouping to get the required presentation. Adjust filters if necessary.

Step 4 - Once the required filters are selected, save the current view by expanding the 'Default View' box and clicking Save view as.

The saved view will be available on all Advanced Reports pages. It can be recalled anytime you make changes to the filters or the report grid.

Report Drill-down

All reports are interconnected. It means that you can consecutively get a deeper picture of the report subject matter.

Taking the 'Sales Overview' report as a starting point, you can navigate to a 'Product Performance' report by clicking on an entry in the report grid. Next, clicking on the entry in the 'Product Performance' report will take you to an 'Individual Product Performance' report page.

Report Drill-down | Advanced Reports for Magento 2

You can use the breadcrumb trail above each report chart to navigate the sequence of reports.

The available drill-down scenarios are as follows:

  • Sales Overview > Product Performance;
  • Product Performance > Product Variant Performance;
  • Sales by Category > Product Performance;
  • Sales by Coupon Code > Sales Overview;
  • Sales by Payment Type > Sales Overview;
  • Sales by Manufacturer > Product Performance;
  • Traffic and Conversions > Product Conversion >
  • Sales by Location > Sales by State/Region > Sales by City/Place.

Configuring Reports

To configure the report, click on the Report Settings option in the Grid Management Bar.

Configuring Reports | Advanced Reports for Magento 2

A popover will appear, suggesting two blocks for customization: Order Statuses and Report Configuration.

The former comes as a list of order statuses available for selection. Only orders of selected herein statuses will be the sources of data for the given report. By default the list is disabled, the values set for all reports on the Extension Settings page are used. Disable the checkbox next to the 'Use Default Value' to customize the list of statuses.

The Report Configuration block allows for columns customization. You can substitute the default names of the report columns with your text, and also to decide whether data in these columns are to be exported to emails (see the checkbox next to the column name).  

The Customer Sales and Sales Detailed reports will also feature the Include Refunded Items toggle. This option is meaningful only for these two reports, and thereby is not available for other.


Allow filtering Advanced Reports by Customer Segments

When "Filter by Customer Segments" is enabled in the Advanced Report configuration, the store admin can select a specific customer segment and apply it to certain reports. This filters the sales data in the report based on the customer segment chosen by the user, refining the information displayed in the report's grid accordingly.

The Customer Segments Filter is available for:

  • Sales Overview

  • Product Performance

  • Product Variation Performance

  • Sales by Category

  • Sales by Coupon Code

  • Sales by Payment Type

  • Sales by Manufacturer reports

  • Orders Detailed report

  • Sales by Hour

  • Sales Detailed

  • Sales by Product Attributes

  • Sales by Location

  • Customer Sales

  • Product Conversion

  • Traffic and Conversions

If a filter has been applied to a report, its effect is saved for reports that are available as drill-down scenarios.

The filter by Customer Segments will work along with Advanced Reports if both modules AW Customer Segmentation (1.2.3 or newer) and Advanced Reports are installed.

To activate the filter by Customer Segments you need set to "Yes" the Enable Filter by AW Customer Segments option from Stores > Configuration > AHEADWORKS EXTENSIONS > Advanced Reports tab.

After the Filter is enabled, the relevant data for filtering will be available as soon as the next Reindex of the Advanced Reports module is passed. Tasks for updating the Index of Advanced Reports and Customer Segmentation modules are automatically added to the list for updating.

If you enable the Customer Segment filter, Reindexing time and report’s performance will slow down. These performances also depend on the number of enabled and created segments and users in them. If the filter is disabled, there are no changes to the Reports performance and Reindex time.

Principal details of the applying Customer Segments filter for Advanced Reports are:

  • Order and Segment are correlated when both belong to the same store level or have a one-to-many parent/child relationships structure.
  • Customers who have made orders are on the list of “Matched Customers” in the “Customer Segments”. The information from Matched Customers grid is taken at the moment of the last Advanced Reports Reindex update.
  • Orders made by guests will associate with certain segments through the “Store id” and “Email".
  • Orders made by registered users will associate with certain segments through the “Store id” and “Customer id”.
    Also, customer group id is taken into account for linking sales orders with customer segments.

The date and other conditions which are taken into account when creating a Customer Segment do not affect the application of filtering by Customer Segment in the reports except the store view setup.

The Customer Segments drop-down consists of the following items:

  • Customer Segments - set by default and means that the filter is not applied.
  • No Segments - the filter excludes all data that don't belong to the customer segments.
  • Customer Segments - data in the grid will filter according to the list of customers belongs to the segment.
  • If the status of Customer Segment is set to "disabled" then it will be marked as disabled in the dropdown filter. You can apply a filter to such a Customer Segment, but the data quality may not be relevant at the time of application.

All existing filters and settings can be applied together with the filter by Customer Segments.

Example: Sales by Hour report

Sales by Hour report detects the optimal time interval for marketing campaigns and lets you know when your store managers have the most workload.

The report shows stats data primarily based on the number of products sold (Quantity) or the Total sum paid by customers within a specific time period.

Overall it consists of the following columns:

  • Number of Orders;
  • Items Ordered;
  • Subtotal;
  • Tax;
  • Shipping;
  • Discounts;
  • Total;
  • Invoiced;
  • Refunded.

The data in the report's grid is grouped by the following conditions:

If the order is made from 00.00 till 00.59 - it places to the span time - 00.00.

If the order is made from 01.00 till 01.59 - it places to the span time - 01.00.

If the order is made from 02.00 till 02.59 - it places to the span time - 02.00 etc.

The Sales by Hour report is configurable and has a set of filters, including Customer Group, Segment, Store View, as well as some other tools for filtering and arranging reports. The data in the report are formed according to the period in the calendar or by custom date range. The other standard settings such as those in the already existing reports.

The time format of the first report's column depends on the Interface Locale belonging to the Admin role and supports several options for time zones.

The chart for the Sales by Hour report allows to visually represent the data in the grid. The diagram is available for the whole time range and shows the dynamics of sales belongings to a certain time of span. The Y-axis is associated with the "Total" indicator. The X-axis is associated with the "Sales Time" indicator, starting from 00.00 and ending at 23:00.

Sales by Hour report | Advanced Reports for Magento 2

The column "Other Discounts" appears in the report's grid if the one or more of the following modules installed: Company Credit, Reward Points, Gift Card (EE) and Refer a Friend (AW).

The Other Discounts column consists of the sum applied totals of Company Credit, Reward Points, Gift Card (EE) Refer a Friend (AW).

If the "Other Discount" column is available the Total is added up by the following formula: Total = Invoiced +Other discount.

Discount | Advanced Reports for Magento 2


Allow filtering Advanced Reports by Company Name

The integration of Advanced Reports with AW Company Accounts or Company Accounts by Adobe Commerce allows you to filter Sales Detailed Report and Orders Detailed Report by company name. 

Also, a column Company Name can be added to the grid to help Admins identify which company the customer belongs to. When a customer is not a part of a company, column Company Name is empty.


Overview Help Desk statistics

The integration of Advanced Reports with Help Desk Ultimate creates analytical reports to provide you with some meaningful information on the performance of your business.

Note: Please, make sure you also install and enable add-on module-helpdesk-report, which will provide the integration between Help Desk and Advanced Reports modules:

php bin/magento module:enable Aheadworks_Helpdesk2Report

You can access all Reports under Reports > Help Desk Ultimate 2 by Aheadworks.

To enable Reports, navigate to Stores > Configuration > Aheadworks Extensions > Help Desk 2 Report.


General Settings

In the General Settings section, you can adjust the Day Start, Day End, and Work Days of the Agents, which will be reflected in the report.

General Settings Help Desk Reports Magento 2

Save Configurations.


Response & Resolution Time Report

You can access this report under Reports > Help Desk Ultimate 2 by Aheadworks > Response & Resolution Time Report.

This report provides insights into the time taken for agents to respond to new tickets.

It includes metrics such as:

  • Average First Response Time represents the total time taken by agents to send the first response after a new ticket submission, divided by the number of tickets with first responses within the selected period. Automated responses and tickets created by agents are excluded from this calculation.
  • Average Overall Response Time is the total response time divided by the number of responses within the selected period.
  • Average Resolution Time is calculated by dividing the total resolution time for all closed tickets by the number of closed tickets.
  • Total Resolution Time is measured from the ticket submission until the most recent closure. If a ticket is opened and closed multiple times within the specified period, Total Resolution Time considers the time between the first customer message and the most recent closure.

Help Desk Performance Report Magento 2

Below the graph, there’s a reporting table displaying metrics of each agent. The bottom row of the table shows the Average First Response Time, calculated as a median.


Tag Reports

You can access this report under Reports > Help Desk Ultimate 2 by Aheadworks > Tag Reports.

The Tag Report displays a graph of ticket types over a specific period. The date on the graph reflects when the ticket was tagged. If multiple tags are applied, the date considered is when the last tag was added. 

Tags Report | Help Desk Reports Magento 2

Below the graph, you'll find a table providing metrics of ticket types.


Overview of Returns Management Reports

The integration of Advanced Reports with RMA for Magento 2 offers comprehensive statistics on returns.

Note: Please, make sure you also install and enable an integration add-on module-rma-reports.

php bin/magento module:enable Aheadworks_RmaReports

To access reports, go to Sales > RMA by Aheadworks > RMA Reports. The top 10 return items are displayed at the beginning of the chart. The report is divided into two tables, providing a high-level overview and detailed information per product. You can customize the date range of the report.

RMA Reports Magento 2

Clicking on a product hyperlink shows a detailed product report.

RMA Detailed Report Magento 2

Use Order Statuses to determine which orders will be included in the report, and RMA Custom Fields to select the fields for generating the report. You can choose multiple fields; they will be displayed in corresponding columns.

RMA Custom Fields and Order Statuses | RMA Reports for Magento 2

Please note that every return request has a creation date and a last modification date, but only completed requests are included in the report. Canceled requests are excluded.


Extension Settings

The general settings of the extension can be accessed from Stores > Configuration > AHEADWORKS EXTENSIONS > Advanced Reports

The Settings page comes in two blocks: General Settings and Scheduled Email Reports. 

General Settings

The General Settings block allows tweaking Order Statuses, Ranges, and Manufacturer Attribute.

  • Order Statuses - select orders to provide data for the reports. By default, only 'Complete' orders will be processed.

If required, you can select multiple order statuses using either of the two hot-keys: press Shift, hold Right Button, select to select a group of orders or press CTR, click right button to select order statuses one by one.

Specifying order statuses herein will extend the selection over all the reports. See Configuring Reports above for individual configuration of reports.

  • Enable Filter by AW Customer Segments - set to enable or disable Customer Segments Filter for the Sales Overview, Product Performance, Product Variation Performance, Sales by Category, Sales by Coupon Code, Sales by Payment Type, Sales by Manufacturer reports. By default filter is disabled;
  • Price Ranges - set price ranges to be used by the 'Customer Sales' report;
  • Manufacturer Attribute - the product attribute to be used as the key parameter within the 'Sales by Manufacturer' report. The dropbox lists the following options: 'Manufacturer', 'Color', 'Size', and 'Format';
  • Google Maps API Key - set it up to provide the correct work of Geo chart Sales by Location report. 

    If you don’t have a valid Google Maps API Key follow the detailed instructions to create it.                                                       

    There are two API's you have to enable in the APIs tab Google Cloud Platform for the correct work of the extension:

    -Maps JavaScript API,

    -Geocoding API.          

    Then, verify these settings.

General Settings | Advanced Reports for Magento 2

Once done, click Save Config in the top right of the page, or proceed to the next step.

Scheduled Emailing

Starting from version 2.9.0 Advanced Reports allows scheduling emails containing reports. It is possible to send full reports or parts of thereof. Furthermore, the extension supports multi-address mailing. 

The Scheduled Email Reports block of the Settings page contains the following configuration options:

  • Reports to export - a list of all available in the extension reports (multiselect is possible)
  • Recipients - email addresses of the recipients (separate addresses with a comma)
  • When to send - trigger event for email dispatch (select one of the three: first day of a week/month/quarter)
  • Group by - grouping criteria (select one of the five: day/week/month/quarter/year)
  • Email Template - selection of email templates (AW Advanced Reports - Scheduled Email Report by default)
  • Report Format - a format of the attachment document to contain the report (Excel XML or CSV)
  • Email sender - a selection of email senders as configured in the store.

Scheduled Emailing | Advanced Reports for Magento 2

Leave the Recipients field blank to disable scheduled emailing of reports.

Once done, click Save Config in the top right of the page.


Report Indexes

Starting from version 2.0.0, the extension introduces report indexes which facilitate faster data load, a period for reporting specified.

Report indexing eliminates the need for report generation on demand. Basically, the reports are generated once a day (or more frequently depending on the cron settings). Post-generated results are loaded when you open a report.

Report indexing is particularly useful for busy stores processing large numbers of orders. For example, it should not take more than a couple of minutes to reindex ~200k orders on a decent server hardware. Considerable lags on reports generation may occur otherwise.

How to index reports?

As it was mentioned above, the reports are indexed automatically depending on your store cron setup. By default, cron runs once a day, meaning that the data reported will always be up-to-date.

You can always run reindexing manually, however, it involves console usage. 

Once reindexing is done, the reports will feature latest data.

Will the Advanced Reports extension process those orders which were placed before the installation?

Yes, the Advanced Reports extension will index ALL orders which have been placed in the store.

With the release of version 2.7.0, the database is not blocked (as it used to be in the previous versions) when reindexation of the module is run.




I have deleted the product. Will it impact the reports?

If the product was deleted, the 'Product Performance' report will erase the SKUs of the product from the order table. It means that configurable products and products with custom options will have their SKUs marked as 'product was deleted'. The deleted products will not impact the report performance or the data generated.

I can't see the attribute in the 'Sales by Attributes' report!

Make sure you have enabled the 'Use for Promo Rule Conditions' option for the attribute you cannot find in the report. If required, refresh cache and reload the page.

Why can I not see some configurable and bundle products in the 'Sales by Attributes' report?

It depends on whether you have set a dynamic or fixed price for the corresponding configurable and/or bundle products.

  • If you have set dynamic prices - only child products will be considered while building the report;
  • If you have set fixed prices - both parent and child products will be considered while building the report.

Why does the Geo chart work incorrectly?

If the Geo Chart from Sales by Location report works incorrectly and there will be errors in the console such as “Geocoding Service: You must use an API key to authenticate each request to Google Maps Platform APIs.”

  • Verify the Google Maps API Key setting and if the key no valid or unset follow Stores > Configuration > Aheadworks Extensions >Advanced Reports > General Settings > Google Maps API Key to get and configured it.

  • Make sure you have enabled “Maps JavaScript API and Geocoding API” in the APIs tab Google Cloud Platform.

Please use this page to get a detailed guide to creating a Google Maps API Key.

How are profit values calculated in the 'Product Performance' report?

Total revenue, cost, profit, and margin are calculated in accordance to the following formulae:

Total Revenue (excl. Tax)

Total Revenue (excl. Tax) = sum for each item (Item final price * Qty sold - Taxes - Total discount)

Total Cost

Taken from the order, not from the current product attribute value

Total Profit

 Total Profit = Total Revenue (excl. Tax) - Total Cost

Total Margin

 Total Margin = (Total Profit / Total Revenue (excl. Tax)) * 100

Why doesn't the integration with Company Accounts work correctly?

If both Aheadworks Company Accounts and Adobe Commerce Company Accounts are installed, reports may display inaccurately due to conflicts between the extensions.


Advanced Reports | Advanced Reports for Magento 2

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