Product Questions for Magento 2
Increase conversion rates by facilitating customers to learn more about products by asking questions and getting answers right from product pages.
- Allow both registered customers and guests to ask questions
- Let customers ask public or private questions
- Specify users, allowed to answer and rate questions
- Choose to display the most important or frequently asked questions on the product page
- Configure email notifications with useful variables to keep everyone updated on any changes
Product Questions Gallery
Challenge
Every online merchant experiences challenges inherent to the eCommerce business such as limited product representation. Customers can’t try the item before buying it, they have to rely on product description coupled with reviews. Occasionally causing doubt and eliciting questions users typically address with the support team. Oftentimes, this causes visitors to abandon the store, without a convenient way to address their questions.
Solution
Convert guests into buyers providing all important product info directly on the product page! Customers can ask questions and get them answered right away in the ‘Product Questions’ tab. Enable users to vote for the most or least useful Q&A to increase customer engagement. Detailed answers to the most popular queries contribute to gaining customers’ trust, eventually boosting sales. This way you free up the sales and support teams from answering repetitive questions and help visitors to make the purchase decision faster.
Convert guests into buyers with immediate product answers
Improve customer service and brand trust by providing shoppers with valuable product info. Manage questions and answers by sharing questions among products and automatically approving answers if needed. Introduce a convenient rating system for assessing the helpfulness of each question and answer. Configure email notifications both for users and admin to stay informed about new replies and questions/answers status change.
Questions and answers
Figure out shoppers' concerns and solve them right away on the product page where customers can ask public or private questions regarding products. Users can give answers to already existing questions, thus generating valuable and authentic content without any effort from the support team. Admin can configure permissions to define who is allowed to ask and answer from product pages: registered users, the guest ones, or both. It is also possible to allow answering for customers, who bought the specific product.
Helpfulness rating
Find out what bothers visitors most and understand product issues by letting customers vote on the usefulness of each question and/or answer. Thanks to ratings, you encourage customer engagement and analyze customers’ interest in the products of your store. To establish long-lasting relationships with potential clients, allow guests to rate questions and answers as well as registered customers.
Questions managing
Create well-organized Q&A sections and help visitors to learn more about your products and business. Moderate questions and answers on the go: delete, publish, reject, change the visibility of particular questions one-by-one or by mass-actions in the grid. Edit the content of questions and related answers to provide essential information that your customers are looking for. Add your own questions and provide answers to them to present benefits and promote product features, not included in the product description. Let store admin monitor all the answers, submitted by users, or enable auto-approval.
Questions sharing
Improve the communication within your store and optimize your workflow by sharing questions among multiple store views. Now website visitors can find outstanding aspects of your products easier, as questions can be shared by one specific product or according to product conditions. As a result, users can go through all the details on one page and quickly make the purchase decision.
Email alerts
Keep everyone updated on any changes via email. Benefit from brand new templates with a lot of information and variables that can be easily used for customization. Configure admin notifications about new Q&A; send customers reminders and alerts on new replies to their questions. After the store admin decides which questions should be published, made private/public, or rejected, users, will be informed about their Q&A status updates by email. Both guests and registered customers can easily unsubscribe and manage their email settings.
Q&A page
By clicking the ‘See all’ button in the Product Questions tab on the product page, customers can view the separate page with all questions and answers for a product. The appealing layout represents Q&A in a readable and easily perceptive manner. Intuitive interface, sorting, and pagination help users to find relevant product info easily. In addition, customers can ask and answer questions right from the ‘All Questions’ page.
More features
Module settings
Decide whether to enable or disable the module on the storefront.
Q&A in a customer account
The 'Product Questions' tab in a customer account lists all the customer's questions asked and the answers given to other questions, as well as email notifications settings.
By Product grid
Admin can conveniently view questions by customers or related products with all the relevant details and apply mass actions.
Q&A sorting
Let users search for related info faster by sorting Q&A by date or rating on the separate page with all Q&A.
Manage Questions grid
Admin can see the status, visibility, rating, author, total and new answers, store view, and date of all product questions.
Interface settings
Specify the number of questions and answers to display on the product page, default sorting, admin answer caption, etc.
Mail log
Admin can monitor all emails in one grid, filter them by notification type and other parameters, apply mass actions.
Email notifications
Subscribe customers to Product Questions emails automatically.
Email cleaning
Auto-cleaning of the already sent emails can be set up.
Ask Question form
Users can submit questions quickly from an intuitive form where only name, email, and the question itself are required.
Adding answer
If it is allowed in the configurations, any visitor can answer already existing questions.
M1-M2 migration tool
As an add-on for the native M2 migration solution, the AW migration tool can be installed. It moves the Q&A generated by the M1 Product Questions module to the M2 Product Questions in a few steps.
reCaptcha support
Increase security level and obtain defense from bot attacks.
Smooth page loading
On the frontend questions and answers become visible right after the page is loaded.
WebAPI
Enjoy WebAPI support out of the box.
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2.0.3Released 25.10.2021
+Product name is added to alt title -
2.0.2Released 26.04.2021
* Fixed issue for Magento Marketplace -
2.0.1Released 19.04.2021
* Product name is not displayed in the Sharing Options section after saving -
2.0.0Released 19.04.2021
+ The module functionality is updated according to Magento best practices
+ reCaptcha support
+ Extra variables are added to email templates
+ A separate page for product questions is displayed on the frontend
+ Enhanced UI -
1.1.4Released 23.01.2020
* Fixed issue for Magento Marketplace -
1.1.3Released 04.12.2019
* Error occurs when adding script on frontend (question field) -
1.1.2Released 25.10.2019
* Fixed issue with incorrect Question output
* Error appears when the rating of question is changed on the Storefront
* Questions related to configurable products aren't published
* Admin grid show wrong product names (Magento Commerce)
* Uncaught ReferenceError: jQuery is not defined
* Improved sorting
* Deleted customer is still shown as registered in Product Questions grid
* Wrong product URL in emails for multistore
* Product Questions tab is not shown at Product page if Layout = "Product -- Full Width"
* Rating of answers can't be changed in Admin
* Improved compatibility with Pagebuilder
* Fixed issue with validation on Rating field in Admin
* Admin notifications about new questions and answers aren't sent (Magento v.2.3.2)
* Error occurs during compilation
* When the product is "Disabled" or "Out of Stock", the product is displayed and link to the product is active in "Product Questions" tab -
1.1.1Released 18.01.2019
*Magento 2.3 compatibility -
1.1.0Released 18.01.2018
+Product Questions migration tool
*SEO improvements
*Error occurs after using mass actions in Question grid
*Magento 2.2: compilation issue -
1.0.9Released 22.11.2017
+Magento 2.2RC compatibility
*Support for php v7 in composer
*Fixed timezone issue: Question with the wrong date is created at Admin
*Changed label in system.xml -
1.0.8* Magento Marketplace QA review
* Product questions are not shown if admin answers to customer question
* Error using product question URL being not logged in user
* Error when saving a customer account in admin -
1.0.7Released 01.02.2016
* Code refactoring
* Installation issue -
1.0.6Released 31.10.2016
* Fixed issue with Full Page Cache incompatibility
* Fixed issue with incorrect position of Product Questions tab on product page -
1.0.5Released 14.10.2016
* Fix for Magento Marketplace -
1.0.4Released 14.10.2016
* Magento 2.1 composer.json compatibility -
1.0.3Released 08.07.2016
* Added progress bar for search at "Sharing Options" page
* Stability and speed improvements -
1.0.2Released 11.04.2016
* https and FPC issue -
1.0.1Released 08.04.2016
* Uncaught Type Error on product page
* Question page opened in two tabs -
1.0.0Initial release 01.03.2016
