Use Case: Elevate Customer Checkout Experience with Magento 2 Order Success Page
Categorized as : Magento 2 Extensions
Challenge
"Our aim is to enhance customer confidence in the services and products we provide. We're confident that by offering valuable content immediately after checkout, we can significantly contribute to achieving this goal. This approach is particularly crucial for first-time buyers, as we are committed to transforming them into loyal, repeat customers."
Solution
Magento 2 Order Success Page allows Merchants to add selected categories of FAQ and/or blog articles to the "Thank You" page. This information complements perfectly the details on the order, shipping, billing, and coupon codes. FAQ and/or blog articles guide customers to action, foster cross-sells, and show that you really care about both the shoppers and their experience with the products.
To catch customers' attention where it is really expected, the Order Success Page for Magento 2 extension enables Merchants to decide on the look and position of the FAQ or blog sections on the "Thank You" page.
How it looks on the screen:
NOTE:
To feature FAQ or blog articles on the "Thank You" page, M2 Order Success Page requires M2 Blog or M2 FAQ pre-installed on the store.
To catch customers' attention where it is really expected, the Order Success Page for Magento 2 extension enables Merchants to decide on the look and position of the FAQ or blog sections on the "Thank You" page.
INSTRUCTIONS FOR M2 FAQ:
- Create a category that will contain questions asked most frequently after purchase.
- Populate the category with questions and answers like "When will my order be shipped?", "How can I pay by bank transfer", "How do I cancel the order?", etc.
INSTRUCTIONS FOR M2 ORDER SUCCESS PAGE:
- Create a category. Create a new rule.
- Configure the rule. Sample configuration:
- Type: FAQ Category
- Position: Top
- Sort Order: 0
- Category: [Name of the FAQ category]
- Number of Articles to Display: 5.
Add some relevant post-purchase information to the 'Thank You' page.
The extension features the following:
- Various rule-governed options of content to be displayed on the "Thank You!" page
- Specifying content display rules against customer and order particulars
- Configuring Subscription and Registration buttons
- "Contact Us", "Shipping" and "Billing" block
- Showing cross-sells, related FAQ or Blog entries*
* Requires installation of the M2 Blog and M2 FAQ extensions by Aheadworks.
