Each department has a title, email address, and a set of email templates. When submitting a ticket in customer area interface, the user must select a department to which the ticket is submitted to.
Help Desk 2.0 released: new features:
Separate CSS Files
quotation option in customer and admin areas
upload files limit configuration option
tickets can be created from admin
replies order changed, new ones first
status can be set w/o posting reply to ticket
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